Future Implications

A lot has changed with social media since it originated and it will only continue to change and progress. Companies have to roll with the changes or they will be stuck forever behind the competition. Social media will only continue to increase as a vital part of a company’s makeup.

7912618_f260With the presence of ever changing technology and social media, human behavior has come to expect certain things. In order to stay ahead and competitive, companies must learn to adapt. Smart phones and tablets are everywhere. Instant gratification and instant access to everything is now the norm. We are always connected or wired.

Technology enables us to access any piece of information in seconds and because of this human behavior expects instant gratification. Companies will have to up their response time to consumers. Consumers have flocked to social media for their voice for complaints. A recent study by Simply Measured showed that only 30% of brands have a dedicated customer service handle on Twitter. The average response time currently is 5.1 hours. Only 10% of companies are answering within one hour (1). If this doesn’t change, companies will see more unhappy customers, a loss of sales, and public shaming on social media. Consumers have high expectations. 53% of consumers expect a response and that percentage jumps to 72% when they have a complaint (2). Response time is key. Companies will have to invest in 24/7 monitoring.

Ten years ago we didn’t have Facebook, Twitter, LinkedIn, Reddit, YouTube, Pinterest, etc. Can you imagine what we will have in another ten years? New platforms will pop up and they will need to be evaluated. Social media isn’t going anywhere. It’s only going to increase and companies need to prepare for it.

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Video

Viral Marketing Initiatives

Going viral doesn’t happen just because. There isn’t a marketing genie that pops out of a bottle and makes a wish. Marketing campaigns go viral because they have one or more of the following elements:

Emotion

Emotion drives most behavior. The stronger the feeling, the more likely a person will respond with action, like sharing a video the evoked such emotion that they want to share with others. “The world needs to stop being boring” and “It’s like that dude from Journey said, don’t stop believing” came from the Kid President during his Pep Talk video. The Kid President is an adorable kid who wants other kids to have a voice. He believes that kids and grown ups should work together to go about changing the world. The videos evoke emotion, whether it’s laughter or tears and make people want to be better (1).

Relatable

There are some things that can just strike a nerve because they hit so close to home. By seeing it, it’s almost like you’re back living it. Campaigns that are relatable easily pull at the heartstrings. The Dove Calls for Dad #realdadmoments definitely pulls at the heartstrings. Who doesn’t remember a time when they called for their dad or daddy? And for those dads now, who can’t wait to have their child need them can relate.

Engagement

IMG_2622Creating engagement for a viral campaign is impressive. Recently, an impressive campaign that encourages others to share is the “Share a Coke” campaign. The campaign has done so well for Coke that they’ve added 1000 names and hope more will use #shareacoke on social media (2). This campaign has hit home with me as I dig through Diet Cokes trying to find one that means something to me. I get great pleasure in finding Buddy and sharing with my group of friends where we all refer to each other as buddy.

Entertaining/Humor

Who doesn’t like to be entertained or laugh at something? Creating campaigns that entertain a wide audience can be quite daunting. The Paper is Necessary campaign by a French toilet paper company shows the downfalls to everything being digital.

Easy to Share

In order for a marketing campaign to go viral, it needs to be easily sharable. All sharing links to social media sites need to be easily available. If it’s too difficult to share, it won’t go anywhere. Loading the video to YouTube, one of the largest search engines in the world, makes the video very easy to share.

Viral marketing campaigns can be similar to TV shows or movies. There has to be a reason for someone to want to watch. Grab their attention and keep it.

References:

(1) http://www.kidpresident.com/whoweare.html
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2) http://www.coca-cola.co.uk/share-a-coke/share-a-coke.html